AI receptionists · Built in New York

The phone calls you miss are costing you your business.

We build custom AI receptionists for law firms, clinics, tax offices, and retail. They answer every call, book every lead, and sleep through the night — so you can.

Live call · PI firm
Incoming
Maria G.
New lead · Rear-end collision, 2 days ago
Thank you for calling. I can help get you scheduled with an attorney tonight.
I was in an accident Monday. My neck really hurts.
I'm sorry. Can I get your name and callback number?
Consultation booked · Friday 10 AM · Owner notified

Every small business has a 5 PM problem. Your clients don't care that you're closed — they just call the next name on Google.

62%
of after-hours callers never leave a voicemail. They call the next business on the list.
$15K+
Average lifetime value of a single case, patient, or client lost to a missed call.
16 hrs
Every day your business isn't answering. Plus weekends. Plus holidays.

Built for the industries that can't afford to miss a call.

One technology, four implementations. Each AI receptionist is trained specifically for your industry's workflow, vocabulary, and compliance requirements.

A prospective client in crisis at 11 PM. One firm will win their case.

Personal injury, immigration, family, criminal defense. These clients call after something went wrong. The firm that answers first gets the retainer.

  • 01
    Practice-area intake — PI, immigration, family, criminal. Different questions for each.
  • 02
    Spanish & English — Native bilingual handling, critical for immigration firms.
  • 03
    Integrates with your CRM — Clio, MyCase, PracticePanther, Lawmatics.
  • 04
    Never gives legal advice — strict guardrails, escalates sensitive questions to you.
Real scenario
11:47 PM TuesdayINCOMING
Maria Gonzalez
Rear-ended on the LIE · Speaks Spanish
"I was in an accident two days ago and I don't know what to do. I saw your firm online…"
Consultation booked Fri 10 AM in Spanish. Attorney gets SMS summary. Case opened in Clio.

A patient with acute pain needs to be seen. Today, not next week.

Private clinics, dental practices, urgent care, specialty offices. When the front desk is closed, patients call until someone picks up — and that's usually a walk-in clinic, not you.

  • 01
    HIPAA-aware design — Business Associate Agreement included, encrypted at rest.
  • 02
    Symptom-appropriate triage — Directs emergencies to 911, routine to booking, urgent to next-day.
  • 03
    Integrates with your EMR — Athenahealth, Epic, eClinicalWorks, Practice Fusion.
  • 04
    Handles insurance pre-check — Captures insurance carrier and member ID at intake.
Real scenario
7:15 AM MondayINCOMING
James Park
Severe tooth pain · New patient
"I woke up with the worst tooth pain, I need to see someone today, can you fit me in?"
Emergency slot booked 9 AM. Insurance pre-captured. Office manager gets alert before opening.

April is chaos. You're buried in returns and every new call is a distraction.

Tax prep, CPAs, bookkeepers, EAs. In tax season, every call interrupts billable work — but you can't afford to ignore a new client either.

  • 01
    Qualifies complexity — W-2 only, 1099, S-corp, multi-state, crypto. Routes accordingly.
  • 02
    IRS data handling — No SSNs or sensitive data captured over voice; collects via secure link.
  • 03
    Seasonal scaling — Handles 10x call volume Feb-April without staff overtime.
  • 04
    Integrates with your stack — Drake, Lacerte, UltraTax, ProSeries, QuickBooks.
Real scenario
April 12, 9 PMINCOMING
Linda Chen
New client · S-corp + rental properties
"I need someone to file my extension by Tuesday, can you take a new client this late?"
Consultation booked for Thursday. Scope qualified as S-corp + 2 rentals. Intake docs requested.

Your customer wants to know if you have it in stock. Right now.

Clothing boutiques, specialty shops, local services. When calls go unanswered, buyers don't wait — they open Amazon.

  • 01
    Inventory lookup — Integrates with Shopify, Square, Clover, Lightspeed.
  • 02
    Hours, location, directions — Handles 80% of calls that never needed a human.
  • 03
    Hold & reserve — Takes customer name and holds the item until pickup.
  • 04
    Post-purchase follow-up — Automated review requests, return scheduling, reorder reminders.
Real scenario
Saturday 8:20 PMINCOMING
David Liu
Returning customer · Father's Day gift
"Do you have the navy cashmere sweater in medium? I need it for tomorrow."
Stock confirmed, held under his name. Owner sees sale arriving before opening Sunday.
The Process

Five days from signed contract to live on your phone line.

i
Discovery call
30 minutes. We learn your workflow, your intake questions, your calendar tools, and your voice.
ii
We build & train
Two days. We configure the AI for your specific vocabulary, compliance needs, and scenarios.
iii
You stress-test it
Day four. You get a test number. Try to break it. We refine based on your feedback.
iv
Goes live
Day five. We route your existing number. You sleep through the night knowing every call is handled.
See it in action

Watch what happens when a client calls at 11:47 PM.

A rear-ended accident victim calls Morales & Chen Law — a small Long Island PI firm — two hours after they closed. Tap play and watch the whole thing unfold.

The caller
11:47
Incoming call
Morales & Chen Law
Ringing…
MC
mute
keypad
speaker
The firm owner
11:47
11:47
Thursday, April 16
Sleeping · Waiting for call to end
90 seconds · watch the full call + the owner getting notified
What the owner wakes up to
CallerMaria Gonzalez · (516) 555-0148
MatterMotor vehicle accident · Rear-ended April 14
InjuriesNeck & lower back pain · ER visit same day
LanguageSpanish preferred for consult
BookedFriday April 17 · 10:00 AM
Total time2 min 14 sec · $0 human labor
Investment

Priced like a part-time hire, works like a full team.

Every tier includes a one-time setup fee plus a monthly subscription. No per-call fees. No surprise bills. 6-month minimum. Cancel with 30 days' notice.

Starter
Solo practitioners & shops
$349/month
+ $1,500 one-time setup
  • Voice AI receptionist, 24/7
  • Calendar booking
  • Email & SMS lead summaries
  • One specialty area
Start with Starter
Enterprise
4+ staff · multi-location
$1,200/month
+ $5,000 one-time setup
  • Everything in Professional, plus:
  • Multi-location routing
  • Custom integrations
  • Priority support
  • Quarterly optimization
Talk to Saif

Installment plans available on setup fees. Prepay annually, get two months free.

Questions

What every owner asks us.

Will my clients know they're talking to AI?

The AI introduces itself as your firm's virtual assistant — the same way a professional answering service would. Most callers don't realize and don't care; they just appreciate getting through. If a caller asks "am I talking to a person?", the AI is honest about it and offers to text you directly.

What about HIPAA, attorney-client privilege, or IRS data rules?

Every industry has different compliance requirements and we design to them. Medical clients sign a Business Associate Agreement. Law firms get a confidentiality addendum. Tax offices use secure link collection for sensitive data instead of voice capture. Data is encrypted at rest and in transit, stored on infrastructure we control.

What if the AI says something wrong?

The AI is scoped. It can only answer from information you provide about your business. It cannot give legal advice, medical advice, tax advice, or make promises about outcomes. When a caller asks something outside its scope, it says "let me have someone call you back on that specifically" and flags it for you. It's more conservative than most receptionists.

How long to get live?

Five business days from signed contract. One discovery call, two days of build, one day of testing, one day to route your phone line. Your total time commitment is about an hour across those five days.

Do you already have customers?

We're onboarding our first pilot clients now. That means you'd get founding-customer pricing and a degree of attention you'll never get again — we'll be on-site and on-call. If you want references, we'll connect you with the comparable voice-AI services we've benchmarked against so you can make an informed decision.

What if it doesn't work for my business?

Every engagement starts with a free 20-minute audit where we look at your specific call patterns. If we don't see a clear case that this will pay for itself within 90 days, we won't take the project. You won't find a cheaper path to finding that out than our audit.

Start here

Let's find out what your missed calls are actually costing you.

20 minutes. No pitch. We pull your Google Business profile, analyze your call patterns, and show you exactly what a system like this would capture. Walk away with the numbers either way.

Book my free audit
or reply to this page at saif@sterlingcollectiveai.com